Easy English fact sheets for parents dealing with the child protection system. Advice from parents with experience.

Listen to this page
Print this page

Who are NSW Community Services

NSW Community Services has a new name.
It is now called The Department of Communities and Justice.
We will write Community Services in this fact sheet.
Families and Community Services is part of this department.
Some people will call it DCJ.
It is all part of the NSW government.
Some people still use other names. Like
  • Family and Community Services.
    It was called FACS.
  • Department of Community Services.
    It was called DOCS.
Community Services has an important job.
They can come to your home.
They check all children are
  • safe
  • well.
Community Services
  • can help you to keep your child safe
  • may need to take your child away.
They only do this when they think
your child is not safe.

Community Services talks to you.
What can you do?

It is a very hard time for parents.
You may feel
  • scared
  • angry.
You will need help. Like
  • a support person you can talk to.
This may be a
- friend
- other family
- social worker.
They may also help you look after your self.
You may need help to know what is going on.
  1. Get help to read and know what to do.
    Ask for all written information in a way you can use.
    Like this fact sheet.
  1. Talk to a lawyer as soon as you can.
    You can do this before your child is taken.

More information

Community Services has a website.
There is lots of information there.
You may need to ask for the information in a way you read and use.
Like in this fact sheet.
Go to www.facs.nsw.gov.au
This fact sheet is general information.
It may not be the same for you.
Talk to a lawyer about
  • your own child
  • your family.
This fact sheet was made by
  • The WASH House
  • The Ability Rights Centre. A service of IDRS
  • a Parent Advisory Group, 2020.
We have used images from
  • ChangePeople
  • Mayer-Johnson
  • Participics
  • Picto-Selector
Access Easy English helped The WASH House write the Easy English.
February 2020.


Stop Reading